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How to Order Online
Lead Time - catering orders should be placed as far ahead as possible with a minimum of 24 hours in advance for cold breakfast and cold lunch. For hot lunches and more elaborate events, 48 hours minimum advance notice is requested, however,we will accomodate all late orders to the best of our ability. Late requests may be delivered within a 25 minute window from your requested time of delivery, due to the establised schedule of the day.
Pickups – All caterings come with the necessary utensils for the events. In the interest of the environment and cost containment, we request that all equipment and supplies delivered to meetings be left in the room. If it is necessary to move any equipment to another location, please call 216-566-2400 to notify us of any changes. If we are unable to pick-up equipment, it may be charged to your department.
Additional Services - We at your Catering department are happy to provide you with any additional services you may need. Wait-Staff, Balloons, Flower Arrangements, Decorations, Custom Linens and China all can be arranged for your gathering. Call the Cafe Food Service Director for more information.
ORDERING INFORMATION
Delivery - To insure prompt delivery, please place your orders at least 24 hours in advance for cold food. All hot orders must be placed at least 48 hours in advance, and are not available in all rooms. Please place all orders by 4:00 p.m. for next day delivery.
Last Minute Orders - We will always accept last minute orders, however, menu selection and delivery time must be flexible. Orders are delivered in the order they are taken.
Service Charge / Labor Charge - Additional charges will apply for events with special service needs or events outside the normal delivery hours of 7 a.m. - 3 p.m. Monday through Friday.
Minimum Order and Cancellation Policy - There is no minimum for delivered orders. All orders cancelled with less than 24 hours notice will be charged in full.
Ordering Information- Please complete your order online. A copy will be emailed to the cafe manager@nourishcleveland.com and the requestor. We will not accept orders via the telephone, however if you need help, call us at 216-566-2400 and we can assist you
